At Pillow IPTV, we strive to provide high-quality streaming services with excellent customer satisfaction. If you experience technical issues or are not satisfied with our service, we offer a flexible refund policy based on your subscription plan.
Eligibility for Refund
You may request a refund under the following conditions:
- Your IPTV service is not working and our support team is unable to resolve the issue.
- You are not satisfied with the quality or reliability of the service.
Refund Period by Plan
Refund requests must be made within the specified refund window according to your subscription:
- 1 Month Plan: Refund available within 7 days of purchase
- 3 Month Plan: Refund available within 12 days of purchase
- 6 Month Plan: Refund available within 20 days of purchase
- 1 Year Plan: Refund available within 30 days of purchase
How to Request a Refund
To request a refund, please contact our support team via email or live chat and include the following:
- Your account username or email
- The reason for the refund request
- Any troubleshooting steps you’ve already tried
Processing Time
Once your request is approved by our commercial team, the refund will be processed within 72 hours to your original payment method.
Important Notes
- Refunds are generally applicable to initial purchases within the eligible refund period.
- However, in special cases, we may accept refund requests even after the standard refund window, if you provide a valid and reasonable explanation.
- Misuse of our service, fraudulent activity, or violation of our terms of service may lead to denial of any refund request.
If you have any questions or need assistance, feel free to contact our support team — we’re here to help!